Terms of Service

These terms apply when you use wearnsc.com and buy from NSC, a family-wear label from Bandung, Indonesia. By creating an account or placing an order, you agree to them. Please also read our Privacy Policy.

Your account

You need an account to check out. Keep your password private and your details up to date; you're responsible for what happens in your account. We may suspend accounts used for fraud or abuse.

Products and prices

• Prices are in Indonesian rupiah (IDR) and shown on each product. Shipping is calculated at checkout.
• We do our best to show colours and details accurately, but they can look slightly different on your screen.
• Measurements in our size guides are taken by hand and may differ by about ±3 cm.
• If a price or product is shown wrongly by mistake, we'll contact you before processing the order, and you can cancel it with a full refund.

Placing an order

Your order is confirmed once it's paid. You have 1 hour to complete payment after placing an order; unpaid orders are cancelled automatically and the pieces released. Vouchers and discount codes follow the conditions shown with them, can't be exchanged for cash, and one code applies per order unless stated otherwise.

Ready stock, pre-orders and made to order

• Ready stock ships from Bandung, usually within 1–2 working days of payment.
• Pre-order pieces are made or ordered for you after the pre-order closes. The estimated delivery dates shown are our best estimate and can change; we'll tell you if they do.
• Made-to-order pieces are sewn for you and ship after the sewing time shown on the product.
• When an order has both ready stock and pre-order pieces, you choose at checkout to ship them separately (each parcel pays its own shipping) or together when the pre-order arrives.

50% deposit for pre-orders

For pre-order pieces you may choose to pay 50% of their price at checkout. When the pieces are ready to ship, we'll ask you for the balance: the other 50% plus the shipping for that parcel. The balance is due within 7 days of our request, and we'll remind you before it's due. If it isn't paid by then, we'll contact you to agree on next steps. The pre-order parcel ships once the balance is paid.

Shipping

We ship across Indonesia with the courier you choose at checkout. Delivery times are the courier's estimates. Please make sure your address and phone number are correct; we're not responsible for delays or losses caused by wrong details. Once a parcel is handed to the courier you can follow it on your order page.

Cancellations, returns and refunds

• You can ask to cancel a paid order before it ships, from your order page or by contacting us. Pre-order cancellations may not be possible once production has started.
• If something arrives damaged, faulty or not as ordered, contact us within 3 days of delivery with photos and an unboxing video, and we'll make it right with a replacement or refund.
• Approved refunds are returned to your original payment method or bank account, and you can follow their status on your order page.
• Details are on our Help page.

Using our store

Please don't misuse the store: no attempts to break its security, scrape it, place fake orders or post unlawful content in the chat. All photos, text, designs and the NSC name and logo belong to NSC or our partners and may not be used without our permission. Customers who share photos for NSC Families allow us to show them on our store and social media, with credit, until they ask us to remove them.

Our responsibility

We're responsible for delivering what you ordered as described. To the extent the law allows, we're not liable for indirect losses, or for delays caused by events outside our control such as courier disruptions, natural disasters or supplier delays. Nothing in these terms limits your rights as a consumer under Indonesian law.

Changes and governing law

We may update these terms; the version on this page when you place an order applies to that order. These terms are governed by the laws of the Republic of Indonesia. We'll always try to resolve any problem with you directly first.

Contact

Questions about these terms or an order: reach us through the live chat or WhatsApp on our Help page (wearnsc.com/help). NSC, Bandung, Indonesia.