Privacy Policy

NSC ("we", "us") is a family-wear label from Bandung, Indonesia. This policy explains what personal data we collect when you visit wearnsc.com, create an account or place an order, why we use it, who we share it with and the choices you have. We handle your data in line with Indonesia's Personal Data Protection Law (Law No. 27 of 2022).

What we collect

• Account details: your name, email address, phone number and a securely hashed password.
• If you sign in with Google: Google shares your name, email address and profile picture with us.
• Delivery details: the addresses you save or enter at checkout, including the recipient's name and phone number.
• Order details: what you buy, sizes, amounts, vouchers used, payment status and shipment tracking.
• Messages: what you write to us in the live chat, by WhatsApp or by email.
• Technical details: your language choice, the items in your bag, and basic information your browser sends (such as device type), used to keep the store working and secure.
• If you turn them on, the browser details needed to send you order notifications.

We never see or store your full card or bank details. Payments are handled by our payment provider.

How we use it

• To take, pay for, pack, ship and track your orders, including pre-orders and deposit balances.
• To send you messages about your order: confirmations, payment reminders, balance requests, shipping updates and replies to your questions.
• To keep your account, saved addresses and wishlist.
• To prevent fraud and keep the store secure.
• To understand how the store is used so we can improve it.
• To meet our legal, tax and accounting obligations.

We only send marketing messages if you have agreed to receive them, and you can stop them at any time.

Who we share it with

We share only what each service needs to do its job for us:

• Payment: DOKU, to process QRIS and bank-transfer payments.
• Shipping: Biteship and the courier delivering your parcel (for example JNE, J&T or SiCepat), who receive your name, phone number and address.
• Email: our email provider, to deliver order emails.
• Hosting and storage: the providers that run our servers and store product photos.

We do not sell your personal data. We may share data when the law requires it, or to protect our customers, our store or the public.

Cookies

We use a few essential cookies: one keeps you signed in, one remembers your bag and one remembers your language. The store does not work properly without them. We do not use advertising cookies.

How long we keep it

We keep your account data for as long as you have an account. Order and payment records are kept for as long as Indonesian tax and accounting rules require. Chat messages are kept for as long as they are useful to help you with an order. After that, we delete the data or make it anonymous.

How we protect it

Your data is sent over encrypted connections (HTTPS), passwords are stored as one-way hashes, and only the NSC team can open the admin, each with their own account. No method is perfectly secure, but we work to protect your data and will tell you, and the authorities where required, if a breach affects you.

Your rights

You can ask us to:

• show you the personal data we hold about you;
• correct data that is wrong or incomplete;
• delete your account and data we don't need to keep by law;
• stop using your data for a purpose, or withdraw a consent you gave.

You can change your name, phone number and addresses yourself in your account. For anything else, contact us and we'll reply within 3 × 24 hours on working days.

Children

Our clothes are for children, but our store is for adults. We don't knowingly collect personal data from children. Information about a child, such as their height for sizing, is only what a parent chooses to share with us.

Changes to this policy

We may update this policy as our store or the law changes. We'll show the date of the latest update on this page, and tell you by email about important changes.

Contact

Questions or requests about your data: write to us through the live chat or WhatsApp on our Help page (wearnsc.com/help), or reply to any email we've sent you. NSC, Bandung, Indonesia.